Effective Date: [Insert Date]
Shri Kedarnath Dham Trust (“we,” “our,” or “us”) values the trust and support of our donors. We are committed to ensuring transparency and accountability in the use of your donations. This Return & Refund Policy outlines the circumstances under which we may issue refunds for donations made through our website shrikedarnathdham.com.
1. Donation Refund Policy
1.1 Refund Requests
We understand that there may be occasions where a donation has been made in error or other circumstances necessitate a refund. Refund requests will be considered and processed under the following conditions:
- The refund request is made within 30 days of the donation date.
- The donation was made using a valid payment method through our official website.
- The donation amount was incorrect due to a technical error or other issues on our part.
1.2 Procedure for Refund Requests
To request a refund, please contact us at helpdesk@shrikedarnathdham.com or call us at 9625700500 or 9625800500. Please provide the following information in your request:
- Full name
- Email address used for the donation
- Date of donation
- Amount donated
- Reason for the refund request
We will review your request and respond within 10 business days.
1.3 Approved Refunds
If your refund request is approved, the refund will be processed using the original method of payment within 14 business days of approval. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.
2. No Refund Situations
Please note that refunds will not be issued for the following situations:
- Donations made more than 30 days prior to the refund request.
- Donations made in cash or through any method other than our official website.
- Recurring donations that have already been processed (future recurring donations can be canceled upon request).
- Donations made for events or programs where the participation has already occurred.
3. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Shri Kedarnath Dham Trust
मेन 100 फुटा, बुराड़ी, बख्तावरपुर रोड़, हिरकी, दिल्ली
Office: 70/A-50 शिवाजी मार्ग, नियर नाईकी शोरूम, मेन मोती नगर, दिल्ली-110015
Phone: 9625700500, 9625800500
Email: helpdesk@shrikedarnathdham.com
Website: shrikedarnathdham.com
Thank you for your generous support of Shri Kedarnath Dham Trust. We appreciate your understanding and cooperation.